One-in-five 5G smartphone users seeking differentiated 5G service experiences, such as quality of service, for demanding applications are willing to pay communications service providers (CSPs) a premium of up to 11 per cent to enjoy the value-added connectivity, according to research from Ericsson ConsumerLab. The satisfaction and user-loyalty-focused report, 5G Value: Turning Performance into Value, […]

As 5G uptake in many parts of the world bridges the milestone from early adopters to mass adoption, major new Ericsson research – the industry’s largest global study of its kind to date – underlines consumers’ growing commitment to 5G and their expectations on next-generation uses cases. The Ericsson ConsumerLab report, 5G: The Next Wave, […]

5G pacesetters – the frontrunning communications service providers (CSPs) currently driving the global demand for consumer 5G – are three times more likely to retain customers and almost twice as likely to grow average revenue per user (ARPU) and mobile services revenues compared to other CSPs, according to findings from Ericsson ConsumerLab. The report, 5G […]