Findings from a new study – The State of Mobile & Broadband customer support – by customer and network experience platform provider Subtonomy suggest that quality of service, as well as the quality of support, influence user decisions as to which Internet Service Provider to select. Sweden is a highly advanced digital economy, ranking third […]
Netflix announced at this year’s Partner2Connect (P2C) Digital Development Roundtable its continued efforts to collaborate with internet service providers to make stories made globally more locally accessible. As members of the P2C Digital Coalition, Netflix pledges to partner with neutral internet exchange points and data centers to deploy content caching servers in Least Developed Countries […]
After slipping 2.6 per cent last year, customer satisfaction with video streaming services is steady with a score of 74 (on a scale of 0 to 100), according to the American Customer Satisfaction Index (ACSI) Telecommunications Study 2021-2022. Consumers still favour streaming over all the other telecommunications industries – and its lead over the next […]
ESET, a global player in cybersecurity, has announced a new suite of products for the telco and ISP industry, with the aim of offering extensive protection to consumers. “Imagine internet security accessible through one click. At ESET, we always develop products with our customers in mind, and with our ESET NetProtect offering we have created […]
Hispasat, the Spanish operator and satellite solutions and services provider of the Red Eléctrica Group, has reached an agreement with Nagra, a provider of streaming, content protection and monetisation solutions, to develop a wholesale OTT TV solution. The service will enable pay-TV operators, Internet service providers (ISPs) and regional content companies to offer their clients […]
Box Broadband, an Internet Service Provider that serves a combination of rural and non-rural areas, has launched its own TV offering through a partnership with Netgem TV. The new offering enables Box Broadband customers to access more than 200 free and premium channels including 80 extra channels to Freeview available at home or on the […]
TalkTalk has launched its new Future Fibre 1Gb and Total Home Wi-Fi package in the UK. TalkTalk’s new package includes two Amazon eero Pro 6 mesh Wi-Fi devices. It also comes with Total Home Wi-Fi included as standard – a TalkTalk package enabling Future Fibre customers to extend their Wi-Fi coverage by adding additional Amazon […]
Several countries across Asia saw increases across multiple services in October 2021 on the Netflix ISP Speed Index – a monthly update on which ISPs provide the best prime time Netflix streaming experience. In Vietnam, Saigontourist Cable Television jumped 0.6 Megabits per second (Mbps) to 3.4 Mbps, and Viettel rose 0.4 Mbps to 3.4 Mbps. […]
Local reports in India say that its government will demand that SpaceX applies for the relevant permits and to show compliance with India’s telecom rules before it starts offering its satellite broadband Starlink service. India’s telecoms regulator TRAI and Dept. of Telecommunications (DoT) say they are asking SpaceX to outline its plans in order that […]
A report from industry body the Broadband Internet Technical Advisory Group (BITAG) analysing US Internet performance over the course of the pandemic has found that that the ecosystem as a whole saw very few widespread disruptions for consumers, businesses and organisations, even as traffic reached unprecedented volume and hundreds of millions of Americans worked and […]