The Covid-19 pandemic created a surge in home network usage and issues, and disrupted customer contact-centre operations for broadband service providers around the globe, according to the findings of a survey carried out by connected homes technical support platform Sweepr, examining broadband users’ recent customer support experiences and inclination to use digital self-service. The survey […]
TV Everywhere (TVE), services that mirror pay-TV content online, has been a staple offering for some time now. The Nordic operators have been pushing consumer awareness of TVE as this feature is a retention tool. According to Mediavision analysis, the awareness among the customers is increasing fast. Since 2016, consumer awareness of TV everywhere has […]
A new study from market intelligence specialist CivicScience finds that news consumption is up. In a survey of almost 3,100 US adults, more than half report following the news more frequently over the past four months. According to CivicScience, that’s not exactly surprising, given the global pandemic, mass demonstrations, and upcoming election, suggesting that it […]
Service providers accounting for nearly one-third of global pay TV subscribers have introduced integrated access to streaming services, according to Ian Olgeirson, Research Director for Kagan, a media research group within S&P Global Market. “Streaming service integration has become increasingly
A report commissioned by multiplay telco Vodafone UK has found that upgrading to 5G could add as much as £158 billion (€173bn) to the UK economy over the next decade, and could transform the way the public accesses vital services. Investment in 5G could lead to the creation of new jobs and business opportunities, as […]
Ad fraud intelligence and marketing compliance platform Pixalate has launched the Connected TV/OTT Seller Trust Index (CSTI), describing it as a “breakthrough” addition to Pixalate’s suite of programmatic seller quality ranking, and the world’s first quality-based ranking system for programmatic OTT/CTV sellers. Pixalate’s new CSTI ranks the overall quality of programmatic sellers across three major […]
Smartphone gross SVoD subscriptions for 138 countries will double between 2019 and 2025 to 170 million, according to the Smartphone SVoD Forecasts report from analyst firm Digital TV Research. The total will climb by 25 million in 2020 alone. The net smartphone SVoD subscriber count will
The surge in users of SVoD services during the stay-at-home period was not always sustained once people were allowed to move around more freely, according to new research from analyst firm Strategy Analytics. The report, Covid-19’s Impact on SVoD, surveyed a
Along the line of well-established actors such as Freeview in the UK, DTH free-to-air bouquets are spreading around sub-Saharan Africa, reports Dataxis. These offers, which bundle free channels into identifiable packages accessible through the purchase of specific set-top-boxes, are currently received by more than 8 million households in the region – a number to put […]
Consumer research from Parks Associates finds the market for broadband service is steady overall, showing high adoption rates and rising ARPUs, with the adoption rate for stand-alone Internet service rising from 34 per cent in 2017 to 42 per cent in Q1 2020. The average stand-alone Internet subscriber now pays $60 per month for service, […]