After falling dramatically in 2020 as a result of the pandemic, customer satisfaction began rebounding in 2021 and is now two-thirds of its pre-pandemic level, according to a Net Promoter Score (NPS) analysis by experience management specialist Qualtrics XM Institute. As a sign of economic healing, some industries have even surpassed their pre-pandemic scores, including […]

Apple has become the first company to hit a stock market valuation of $3 trillion (€2.65tn) as markets opened in New Year. Its value slipped a little to end January 3rd’s trading session in New York at $2.99 trillion. Apple has been a big winner in the pandemic, as lockdowns saw spending on gadgets jump […]

Analysis released by UK multiplay operator Virgin Media O2 reveals the impact of a tumultuous year of highs and lows on the nation’s connectivity habits across mobile, broadband and TV networks. In a year that saw a third national lockdown, a summer of freedom and then the emergence of omicron and new restrictions, as well […]

In a brief statement issued mid-afternoon, IBC announced that the in-person IBC2021 event scheduled to take place on December 3rd – 6th at The RAI in Amsterdam has been cancelled. The move follows growing concerns about the Covid-19 situation in The Netherlands, which has deteriorated over the past week, and feedback from the IBC exhibitor […]

Late on November 17th, Irdeto – perhaps significantly a Netherlands-based company – became the first in our sector to declare it was pulling out of IBC 2021. It was soon followed by Viaccess-Orca. By Friday afternoon (November 19th) they had been joined by Broadpeak, Black Magic, DVB, Grass Valley, Xytech and more. Synamedia, still in […]

The percentage of subscribers who are pushing against the upper limits of their broadband speed tiers has increased dramatically during the past 18 months, according to the Q3 OpenVault Broadband Insights report. solutions and data-driven insights for the broadband industry. Speed clipping – defined as a subscriber exceeding 80 per cent of provisioned broadband speed […]

This year’s IBC show is going ahead as scheduled. The event organisers have issued a statement saying: “Following close examination of new Covid protocols from the Dutch government and consultation with key IBC stakeholders, IBC is firmly set on delivering a safe and valuable event at the RAI, Amsterdam on 3-6 December that will re-engage […]

On November 12th, the Dutch government announced a three-week partial lockdown throughout The Netherlands in response to rising Covid-19 infections. The restrictions will run until December 3rd, which is scheduled to be the first day of this year’s IBC event – due to be held at the RAI in Amsterdam through to December 6th. RAI […]

As brands shift their marketing strategies from temporary adjustment to permanent transformation, WARC, the global authority on effective marketing, has released its Marketer’s Toolkit 2022: Global Trends Report, which brings together insights from a survey of 1,500 marketing executives, one-to-one interviews with more than 25 leading Chief Marketing Officers, and a review of WARC’s latest […]

While the pandemic peaked dependence on TV for entertainment – forcing many to purchase new subscriptions and devices to get their fix – the 2021 TV Viewership Index by Mohu, the digital TV antenna provider owned by Antennas Direct, shows Americans’ TV investments are hitting a tipping point. Being stuck at home has driven Americans […]