Research firm Horowitz has released the findings from State of Media, Entertainment, and Tech: Disruptions 2023, which looks at US consumer attitudes towards and adoption of new disruptive technologies, including 5G wireless home Internet. 5G wireless home Internet has become available in more and more markets across the United States in the past two years, […]
BT has reported H1 revenue (to September 30th) of £10.4 billion (€11.9bn), in line with the prior year. Adjusted revenue was also at £10.4 billion, up 3 per cent on a pro forma basis due to increased fibre-enabled product sales, inflation-linked pricing and improved lower margin trading in Business partially offset by legacy product decline. […]
Media regulator Ofcom has published its latest complaints figures for broadband, landline, mobile and paid-TV services, covering the period from April to June 2023. Vodafone is the most complained about broadband provider, with 24 complaints per 100,000 customers, mainly driven by experience with faults, service and getting services connected. This is an increase compared with […]
Eight countries saw a 0.2 Mbps increase in September on the Netflix ISP Speed Index, a monthly update on which ISPs provide the best prime time Netflix streaming experience. After four months of normalised ISP speeds falling (which Netflix attributes to benefits from encoding efficiencies), September showed a slight increase in the average bitrate, with […]
The average ISP speed difference from the highest monthly ISP score has significantly improved over the past three years, decreasing from 0.64 to 0.35 Mbps according to the Netflix ISP Speed Index – a monthly update on which ISPs provide the best prime time Netflix streaming experience. Hong Kong and Singapore were the sole two […]
More than a quarter of the UK are left angry, upset or confused after speaking to their broadband provider’s customer services. More than a third of people (38.5 per cent) believe that the UK’s broadband providers offer the worst customer service of any industry, according to research by leading alternative broadband provider, Hyperoptic. The study, […]
At least 78 websites, mainly IPTV and streaming-related services including Torrent sites, will be blocked in Spain following the country’s courts giving the green light to the list of illicit services provided by Telefónica and LaLiga. After receiving notice, Internet service providers are obliged to block those services within three hours – and for a […]
In-flight entertainment and communication systems specialist Panasonic Avionics has confirmed a major expansion of its global connectivity network with the addition of new and expanded GEO (geostationary) Ku-band satellite capacity that delivers higher-speed in-flight Internet connections for airlines and their passengers. Panasonic Avionics is adding new HTS (High Throughput Satellites) and XTS (Extreme Throughput Satellites) […]
UK comms regulator Ofcom has opened an investigation into UK operator Virgin Media following complaints from customers that the company is making it difficult for them to cancel their services. According to Ofcom, being able to switch provider easily is an important part of a competitive market. Telecoms customers can choose from a wide range […]
Fair Internet Report has released what it describes as a “concerning” analysis of customer reviews over the past two years. The results show a striking surge in the number of complaints related to broadband pricing and service reliability, reflecting the broader financial difficulties that UK residents are currently facing. According to the data, complaints about […]