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Vodafone Spain tops broadband complaints

Vodafone has been named the most-complained about broadband company in Spain, just weeks after topping the same chart in the UK. The company took half of all (48.3 per cent)…

Research: 39m Americans switched SPs in 2018

According to research by broadband Internet services consumer champion BroadbandNow, some 39 million US adults added or switched home Internet, TV or phone service in 2018. The research, BroadbandNow 2019…

Sky “misleading” broadband ad banned

A TV commercial for Sky’s broadband service has been banned after complaints from rivals BT and Virgin were upheld by the Advertising Standards Authority (ASA). The duo argued it made…

Ofcom introduces broadband customer protection

Ofcom introduces broadband customer protection

As part of UK comms regulator Ofcom’s work to ensure Fairness for Customers, broadband shoppers must be told how fast their new service will be, before they sign a contract,…

Report: US digital divide narrowing

Report: US digital divide narrowing

The digital divide between Americans with and without access to modern broadband networks has narrowed substantially, according to the draft 2019 Broadband Deployment Report, which has been circulated by FCC…

Mobile & broadband boost for UK consumers

Mobile & broadband boost for UK consumers

The UK government has set out its new strategic priorities for telecoms regulator Ofcom to support improved mobile coverage, broadband investment, and a better deal for consumers. The measures will…

Canada climbs Netflix ISP Speed Index; Malaysia falls

Canada climbs Netflix ISP Speed Index; Malaysia falls

Netflix has released January data from its ISP Speed Index, a monthly update on which Internet Service Providers (ISPs) provide the best prime time Netflix streaming experience. A number of…

Ofcom: Vodafone tops broadband complaints

Ofcom: Vodafone tops broadband complaints

Media regulator Ofcom has published the latest data on the complaints it receive about the UK’s major providers of telecoms and pay-TV services. The quarterly report reveals the number of…

Analyst: N America largest multiplay market

The number of multiplay households in the Americas subscribing to double, triple or quadruple play service bundles reached an estimated 142 million in 2018, equating to a household penetration of…

Which? highlights broadband black spots

Parts of central London, Stroud, Tunbridge Wells and Canterbury were among the more surprising areas suffering from the worst broadband in the UK, according to Which? analysis of customer speed…

Portugal, Austria fall in Netflix ISP Speed Index

Netflix has released December data from its ISP Speed Index – a monthly update on which Internet Service Providers (ISPs) provide the best prime time Netflix streaming experience. Vodafone Greece…

TKS deploys Openvault solutions

Industry analytics and technology solutions provider OpenVault has confirmed that TKS – a Vodafone company that provides American TV programming, telephone, Internet and wireless services to US military communities, including…

Ofcom study: How different groups use comms services

Ofcom study: How different groups use comms services

Differences in how certain groups use communications services are explained in regulator Ofcom’s latest Access and Inclusion research report. The report looks at how affordability, take-up and engagement with telecoms,…

Research: Dual play customers’ ‘loyalty’ risk

Customers who sign up for combined broadband and TV packages are being hit with loyalty penalties of up to £690 (€766) a year, according to research from UK consumer body…

Ofcom plans rural connectivity boost

Ofcom plans rural connectivity boost

Mobile and broadband coverage are improving in the UK, but too many rural areas still get a poor signal – according to Ofcom’s major study of the UK’s communications networks.…