Customer experience, billing and payments solutions specialist CSG has launched CSG Xponent Ignite, a customer engagement solution built from industry-specific expertise that it says enables businesses quickly to deploy, engage and deliver quantifiable experiences aligned with their goals. “Companies are frustrated with spending millions of dollars on generic CX tools that don’t produce the outcomes […]
Customer engagement, revenue management and payments solutions specialist CSG has confirmed its 25th successful cloud revenue management solution implementation with CBTS, a division of Cincinnati Bell, hosted on Amazon Web Services (AWS). “Over the past decade, CSG has built the cloud revenue management market through collaborative innovation and flawless execution on AWS,” said Chad Dunavant, […]
According to customer engagement, revenue management and payments solutions specialist CSG, the digital future is here and 5G is reinventing the way digital services are created, delivered and consumed. Imagination and a trusted communications service provider (CSP) are all that stand in the way of the next era of digitally immersive experiences. Accordingly, CSG has […]
Customer engagement, revenue management and payments solutions specialist CSG has confirmed that mobile operator and enterprise international messaging service provider Global Message Services (GMS) is using CSG’s integrated digital wholesale platform to boost efficiency and scale its business to add more value for customers. “At GMS, we aspire to deliver impactful value that sparks growth for more […]
Customer engagement, revenue management and payments solutions specialist CSG’s cloud-based, end-to-end software-as-a-service (SaaS) platform has enabled UK connectivity provider TalkTalk, to launch what it says is the country’s first-ever Netflix subscription outside of traditional TV bundling. With CSG’s marketplace solution at the heart of its entertainment operations, TalkTalk has the scalability to add new content […]
In a move that it suggests will give it enhanced quote and order capabilities to enable communication service providers (CSPs) quickly to bring dynamic content ecosystems to market, boosting customer acquisition, loyalty and satisfaction, customer engagement solutions specialist CSG is acquiring DGIT Systems, a provider of configure, price and quote (CPQ) and order management solutions […]
Customer engagement solutions specialist CSG has reinforced its relationship with Indian OTT streaming service platform ZEE5. Using CSG’s customer data platform, ZEE5 integrates its customer data with a single, unified platform that takes a data-driven approach to create what CSG describes as exceptional customer experiences. Easier and faster access to customer data worldwide generates comprehensive […]
Customer engagement solutions specialist CSG and TMT management consultancy Analysys Mason have released the results from their research collaboration examining how well-positioned communications service providers (CSPs) are to meet future enterprise demand for communications and IT services post Covid-19. Key to the report was the finding that a significant 80+ per cent of the largest […]
CSG has formally acquired Tango Telecom, a supplier of convergent policy control and messaging solutions. The acquisition is the culmination of a long-standing relationship that delivers end-to-end digital monetisation solutions to some of the world’s largest and most successful communications service providers (CSPs). The acquisition of Tango Telecom arms CSG with real-time, dynamic policy and […]
CSG has announced an extension of their multi-year agreement with Telenor Global Services. As part of the expanded engagement, CSG will deploy its cloud-based digital wholesale solution suite to simplify and streamline Telenor’s operations. “To enhance customer experience and foster a more efficient business model, our goal is to be fully cloud-based this year,” said […]