Ofcom has published the latest figures for complaints the regulator received about the UK’s major mobile, broadband and pay-TV providers between July and September 2022. In summary, the latest complaints data shows: Overall, complaint volumes during this quarter were broadly in line with the previous three months. Shell Energy continued to attract the most broadband […]

Millions of BT and EE broadband customers will be hit with price hikes of up to 14.4 per cent this spring as the cost of living crisis continues to take hold. ISPs can increase prices mid-contract by the rate of inflation plus an extra amount on top, as set out in their terms and conditions. […]

December was relatively steady in the Netflix ISP Speed Index – a monthly update on which Internet Service Providers provide the best prime time Netflix streaming experience. Some 213 ISPs moved up 0.2 Mbps from November’s results, 217 ISPs stayed the same, and two ISPs, Viettel and VNPT in Vietnam, saw a drop of 0.2 […]

Findings from Leichtman Research Group indicate that 90 per cent of US households get an Internet service at home, compared to 84 per cent in 2017, and 74 per cent in 2007. Broadband accounts for 99 per cent of households with an Internet service at home, and 89 per cent of all households get a […]

The UK’s broadband use is set to break records after a bumper 2022 saw people head online to engage with major events such as the Queen’s Funeral, watch live sport, enjoy the build-up to Christmas, and continue online gaming, particularly Call of Duty. UK digital infrastructure provider Openreach’s annual broadband update – based on the […]

Thirty-six Internet Service Providers gained 0.2 Mbps in November on the Netflix ISP Speed Index, a monthly update on which Internet Service Providers offer the best prime time Netflix streaming experience. A total of 377 ISPs stayed the same, 17 ISPs dropped 0.2 Mbps and three ISPs – Optix in Pakistan, Zajil Telecom in Kuwait […]

Telco TV specialist Netgem TV has enhanced its content line-up, suggesting there is something for everyone to enjoy. Fifteen additional channels are available now to new and existing customers at no extra cost  across Netgem’s Internet Service Providers’ partner networks, including TalkTalk, Community Fibre,  Lothian Broadband, Brawband, Pop Telecom, Air Broadband, Inspire, Box Broadband, PureFibre, […]

Based on insights from more than two million T‑Mobile broadband customers, US telco T-Mobile’s 2022 State of Fixed Wireless report suggests that over the last couple of years, Fixed Wireless Access (FWA) has massively disrupted the traditional Internet industry. In the third quarter of 2022, T-Mobile welcomed its two millionth Internet customer, doubling its total […]

The US Federal Communications Commission has unveiled new rules that will for the first time require broadband providers to display easy-to-understand labels to allow consumers to comparison shop for broadband services. The Report and Order approved by the Commission creates rules that require broadband providers to display, at the point of sale, labels that show […]

Findings from Leichtman Research Group indicate that the largest cable and wireline phone providers and fixed wireless services in the US – representing about 96 per cent of the market – acquired about 825,000 net additional broadband Internet subscribers in Q3 2022, similar to a pro forma gain of about 820,000 subscribers in Q3 2021. […]