New figures published by UK comms regulator Ofcom suggest that full-fibre broadband is now available to over 4.2 million UK homes. The figures are included in Ofcom’s Connected Nations summer update, which provides a summary of broadband and mobile availability across the UK and its nations, as of May 2020. Key findings from the report […]
UK Digital Infrastructure Minister Matt Warman has confirmed the milestone completion of the four-year, £350 million major infrastructure programme to clear the 700 MHz spectrum band, allowing new data capacity to be released for mobile operators. The 700MHz spectrum band had mainly been used for digital terrestrial TV broadcast as well as professional radio microphones […]
Research published by Ofcom reveals which UK telecoms providers are setting the industry standard for good customer service. The annual customer service report looks at how each of the major telcos providers performed last year on measures including customer complaints received, value for money and overall customer satisfaction. The data is based on how companies […]
UK comms regulator Ofcom has confirmed plans to auction spectrum to help improve mobile broadband and support the rollout of 5G, with bidding set to start in January 2021. According to Ofcom, the auction will increase the total amount of spectrum available for mobile in the UK by nearly a fifth (18 per cent) – bringing […]
Eight and a half million UK households suffered work, schooling or entertainment disruption, or were cut off from their families, thanks to Internet connection problems during the Covid-19 lockdown, a survey commissioned by customer experience specialist Quadient has revealed. This disruption comes as the lockdown has made connectivity more important than ever – more than […]
UK broadcast regulator Ofcom has published new research to explore the relationship that people have with public service broadcasting. This research is designed to help inform Ofcom’s work on the future of PSB – Small Screen: Big Debate. Its purpose is to stimulate a national conversation involving viewers, the broadcasting industry, Parliament, and regulators about […]
UK digital network infrastructure provider Openreach has outlined plans to make ultra-reliable and gigabit-capable FTTP broadband available to more than three million homes and businesses in some of the UK’s hardest to serve communities. This follows a new consultation from industry regulator Ofcom where it proposes that such a build commitment from Openreach is sufficient […]
Broadband customers who are out of contract are set to benefit from a package of pricing changes and commitments from their providers, following a review by UK comms regulator Ofcom. According to Ofcom, the broadband market offers customers a wide range of choice, with different deals on offer to suit different needs, but it is […]
UK comms regulator Ofcom has published updated advice to the Government on the airwaves that could be used to improve broadband for rail passengers. In 2018, Ofcom provided initial advice to the UK Government on how demand for on-board data services for passengers is likely to grow in the coming years; and on the types […]
People suffering financial, health or emotional problems should be treated fairly and given the right support by phone, broadband and pay-TV providers, under best practice industry guidance issued by UK comms regulator Ofcom. The coronavirus pandemic has increased the potential for customers’ circumstances to change suddenly and providers are already offering additional support to people […]